Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.
Troubleshooting PASPORT and ScienceWorkshop Motion Sensors
PASPORT or ScienceWorkshop Motion Sensor not being recognized or is not giving data within the software.
Troubleshooting SPARKvue BT connectivity on iOS or iPadOS
How can I connect my wireless sensors to SPARKvue on and iPhone or iPad?
Two pH sensors are not reading the same value when tested in the same solution after calibration
Offset between pH sensors after calibration
Updating PASCO Software on SPARK LX/LXi /LXi2Dataloggers with a Flash Drive
This guide will show you how to manually update SPARKvue, MatchGraph or Spectrometry on SPARK LX/LXiLXi2 Dataloggers.
Updating SPARKvue on the SPARK LX/LXi through Google Play (PS-3600, 3600A, and 3601 only)
If you find that you cannot update SPARKvue on your LX or LXi through the PASCO store, it is possible to update SPARKvue using the Google Play store with the instructions within this article.
USB devices not showing up on Mac OS
USB devices not visible on a Mac.
USBlinks (PS-2100 or PS-2100A) not connecting to PWA version of SPARKvue
Why is my USBlink not connecting to SPARKvue?
Use a DMM to determine current within a circuit constructed using modular circuit components
Using DMM to determine current in modular circuit
Use a PASCO spectrometer with an older Mac
How do I use a spectrometer with a Mac running an older operating system?
Use EX-5529A experiment with Airlinks
Use other interfaces with EX-5529A
Use MatchGraph software on an older Macintosh computer
How do I run MatchGraph on an older Macintosh computer?
Use MatchGraph software on an older Windows computer
How do I use MatchGraph on an older Windows computer?