Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.
Accessing Purchased Licensed Downloads from PASCO Account
How do I access my purchased licensed SPARKvue/Capstone software download links and/or license key from my PASCO web account?
Additional Troubleshooting for BT connectivity on Windows
Links to manufacturer pages for common suppliers for Windows OS computers for driver downloads.
Battery Replacement Matrix
How do I find what replacement battery is needed for my device?
Getting Started with your new PS-2600A
How do I get started with a new spectrometer?
How do I troubleshoot connecting a wireless sensor?
How can troubleshoot the connection my sensor or device to pair through Bluetooth to my device?
PS-2600 or PS-2600A Spectrometer will not turn on or is not charging.
Wireless spectrometer is not charging.
Updating firmware for wireless sensors and interfaces (Bluetooth 4.0 or USB)
How do I update the firmware on my PASCO wireless sensors ?
Use PASCO web page and resources in a language other than English
How can I view the PASCO website and resources in a language other than English?
Windows asks for a PIN number when connecting wireless sensor or device
Windows computer is asking for a PIN number for my wireless device.
Wireless sensor or device not charging
How do I get an unresponsive, rechargeable sensor or device to charge?
Wireless Sensor Won't Connect or Not Available on Android Device
I am running SPARKvue for the first time on my Android device and the software cannot find my sensor.
Acceleration determined is low for Drop Box
Drop times are too long for drop box or ball fails to drop.