Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.
Battery replacement instructions for PS-3237
How do I replace the batteries on the PS-3237 Wireless Polarimeter
Battery replacement instructions for the PS-3234 Wireless Spirometer.
Replacing battery on PS-3234 Wireless Spirometer
Battery warranty for rechargeable lithium ion and lithium polymer batteries
How do I get replacement rechargeable batteries for my PASCO product?
Bluetooth devices not showing up on Mac OS
Enabling Bluetooth connectivity on Macs.
Bottle dimensions for use with ME-6937 Aquatic Productivity Bottles
Dimensions of bottles for use with the Aquatic Productivity Bottles system.
Cannot access shared session within SPARKvue 4.7 or earlier
Not able to create a shared session.
Cannot change the sensor within MatchGraph
Smart Cart or Motion Sensor not detected within MatchGraph
Cannot clear scores on MatchGraph on a Chromebook
Cannot create a new document within MatchGraph on a Chromebook
Cannot find Chemvue on Apple App Store
Why can't I find Chemvue on the Apple App store on my Mac?
Cannot Launch PASCO App Store on SPARK Element Tablet
After selecting the App Store icon on the SPARK Element the new PASCO logo (blue text on white background) is shown, then it goes to grey screen and the busy cursor spins indefinitely.
Capstone files appear with a different icon than Capstone on Windows
Fix file type assignment in which Capstone files open another application
Care of bearings
What to do if the bearings are showing increasing amounts of friction.